Privacy Policy - MewoSMP

Last Updated: [October/29/2004]
Effective Date: [FOREVER]

1. Payment Data Handling

1.1. Payment Processors
All transactions on mewo.space are processed through third-party services:

• GCash 
• PayPal Holdings, Inc.

1.2. Data We Never Access
MewoSMP does not collect, store, or process:

• Credit/debit card numbers
• Bank account details
• GCash/PayPal login credentials
• Financial transaction PINs/OTPs
  

1.3. Data We Receive
Payment processors share only:

• Transaction ID
• Donation amount
• Date/timestamp
• Your Minecraft username (if provided during checkout)
  

1.4. Security Measures

• SSL/TLS encryption during transactions
• PCI-DSS compliance via payment gateways
• Monthly security audits of store systems
  

2. Discord Interactions

2.1. Support Tickets
When opening tickets in our Discord server (https://discord.gg/a74b8NRRhK):

• Required Information:
  • Minecraft username
  • Transaction ID (from GCash/PayPal)
  • Purchase date
• Optional Information:
  • Screenshot of payment confirmation
  • Description of issu
    

2.2. Data Storage

• Ticket logs retained for 90 days
• Deleted automatically after resolution
• Encrypted backup archives kept for 1 year (fraud prevention)

2.3. Bot Usage
Our Discord bots (MewoSupportBot) collect:

• User ID
• Channel ID
• Timestamp of interactions
  

3. Third-Party Services

3.1. Payment Processors

Service	Privacy Policy	Data Usage
GCash	GCash Privacy Policy	Fraud prevention, transaction processing
PayPal	PayPal Privacy	Global money transmission compliance

3.2. Discord Inc.

• Stores support ticket history
• Message metadata (IP, device info)
• Discord Privacy Policy

3.3. Server Hosting

• [Your Hosting Provider] (e.g., PebbleHost, Apex)
• Stores server logs with anonymized IPs
  

4. Data Retention

Data Type	Retention Period	Purpose
Transaction records	7 years	Tax compliance
Discord tickets	14 days	Support history
IP logs	30 days	Security monitoring

5. Your Rights

5.1. Access & Correction
Request via:

• Discord: #mewo-support-tickets

5.2. Deletion

• Account data: Processed within 14 days
• Exceptions: Transaction logs (legal requirements)

5.3. Opt-Out

• Unsubscribe from update emails via link in footer
• Disable Discord bot tracking with !opt-out

6. Security Protocols

• AES-256 encryption for stored data
• Two-factor authentication for staff access
• Quarterly penetration testing

7. Children’s Privacy

• Services not directed to users under 13
• Parental consent required for minors (13-17):
  • Email [email protected] with ID verification - send in ticket

8. Policy Updates

• Changes announced via:
  • #announcements Discord channel
  • Website banner on mewo.space
• Archived versions: mewo.space/privacy/archive

Contact:
Discord Support: #mewo-privacy-help